By Ilir Cami on September 10, 2025 Verified by Google

The worse costumer service! I went to one their office at 7100 s Madison in WillowBrook, there at the building are 2 doors , and there is a sign that says ring the bell I did , and mean lady literally came and spoke very rude, to tell me to go to the other door. 2 I went to the “ proper door” and trying to talk to a guy what I want it. he was not even listening, he was just talking I cannot help you unless you are contractor, keep repeating himself , finally I got him to stop talking and listen! He give me a brochure. Ok I understand I’m not contractor but you don’t have to treat others rudely. And Trane teach your employees how to listen! You are a big company and respected.

By Cameron Geesey on July 18, 2022 Verified by Google

Excellent service in all ways. The staff is incredibly friendly and helpful and they always go above and beyond. The store is very clean, well kept and most importantly always stocked up. Without a doubt always my first pick if I have to pickup supplies or materials. keep going strong guys you rock!

By Greg Sullens on May 26, 2020 Verified by Google

Good luck in getting any response. I spent an entire day trying to get anyone to answer a simple warranty question. Had to call the headquarters to finally get someone to answer a phone. Absolutely WORTHLESS!

By Ziggy Kaczynski on August 3, 2016 Verified by Google

I was trying to find help with the unit that I bought (10k$) the lady on front didn't even find my account, she said she try her best and starting to be very disrespectful. Nothing can stop trane as long u can buy it

By Christie Hitchcock on January 27, 2014 Verified by Google

Nothing can stop a Trane - except a circuit board that doesn't last 3 years. It's the middle of winter, I've had no heat for 4 days and the part won't come in for 3-5 more days. Unhappy.