By Jackson Wells on June 12, 2026 Verified by Google

Good pretzels, but ordering gets chaotic when it's busy. The counter staff are fine. The issue is one guy who isn't in the Pretzel T-shirt like everyone else, who takes over the line, hurrying everyone for orders, without even giving you time to see the menu. He makes it awkward and this is not the first time I had this experience with this guy. How are you supposed to order something you haven't read? Just let the counter run a normal first-come, first-served queue.

By Aa’liyah Roams on March 5, 2026 Verified by Google

Normally I get good pretzel and good service here but the last time I was here there was a girl working and normally I never see her. She gave me an old crusty pretzel from the display that wasn’t made that day and it tasted pretty bad, she was patient with me when I was using my rewards I have on my app but I can tell she just wanted me to hurry up and leave, I don’t think she was too happy I came back to ask for a sauce. I love the service from the guys, never had a problem. I love the pizza pretzels from here.

By Ant D on January 18, 2026 Verified by Google

Very nice. Gave me a buy 2 get 1 special on lemonade and was willing to accommodate me with a butter free pretzel because I’m vegan

By Zylae Price on December 2, 2025 Verified by Google

Sadat is a worker here he his amazing and welcoming. He deserves more than a raise. He was very respectful and kind

By the wanderer on February 19, 2024 Verified by Google

As a fan of Auntie Anne’s, I was excited when I found out that there was a local Wetzels Pretzels location. I’ve always wanted to try it, so I drove out of my way to the Galleria to have a snack.

My first red flag was that I was clearly being treated like a number, like I was a walking, talking wallet, by the cashier. And the customers after me were served in the same rushed manner.

Pretzel bites are more expensive than the normal pretzels here. Knowing this beforehand, I was a bit puzzled why they insisted I buy the pretzel bites if I wanted the cinnamon sugar or almond pretzels, instead of them just cooking up a normal cinnamon sugar or almond pretzel for me. I relented and paid extra for the cinnamon bites, which were just plain pretzel bites that they hastily added the cinnamon sugar to.

I paid $16 for a salted normal pretzel, cinnamon pretzel BITES that cost me extra, and a small cup of frosting for dipping. With these awful prices and such awful service, these pretzels better be the best I’ve ever tasted.

They were far from the best I’ve ever tasted. Auntie Anne’s beat Wetzels in taste with pretty much every product I purchased. The salt pretzel is better at Auntie Anne’s, the cinnamon pretzel, the frosting. Oh, God, the frosting here is soooooo fake tasting and bad…

These Wetzels pretzels tasted so generic. Ive had better pretzels at the Sams Club food court!

I also mentioned that my cinnamon bites had the cinnamon sugar added on at the last second. So some of the pretzel bites werent coated with sugar properly, making them taste plain and generic. I paid extra money for THAT?!

Coming from someone who enjoys national chain restaurants, I will never visit a Wetzels Pretzels location again. There’s no excuse not to go to Auntie Anne’s instead. It’s in the same mall as this scam of a business.