By Steve Cushing on July 26, 2026 Verified by Google

I ordered some services online and they forgot to delete one of my accounts so I went Into the Xfinity store in Grand Blanc where Dominic took really good care of me, took his time figured everything out and made everything right. Excellent service. Can’t thank him enough. Would highly recommend this store.

By Greg Bayley on July 12, 2026 Verified by Google

I can’t get my computer to hook up to the internet. I drove twice to the Port Huron area to switch over to Infinity and then wait in some long line even with a an appointment. Their call in number for support turns you over to a “for profit” service that gives you some “advice” what to do. It didn’t work and a bill shows up in my mail. They have techs in the area. How hard is it to have them stop in and help. It seems like they are new to the business or severely understaffed and when a technical problem arises it becomes a 2 or 3 day project to execute a 1 minute device change. I’ve had to pay $10 a month to use their subscription service which miraculously will hook up using their WiFi modem. What’s wrong with this picture?

By Michelle Villela on May 20, 2026 Verified by Google

Outstanding customer service! Marcus was incredibly helpful, patient, and knowledgeable. He went above and beyond to resolve my concerns quickly and made the entire experience stress-free.

By Amanda McNeice on May 19, 2026 Verified by Google

I came to the Xfinity Store by Comcast on April 29th to buy my daughter a Google Pixel 10. I asked the employee if they had the phone in stock and he told me yes. He brought out the phones, but when my daughter asked about the indigo color advertised online, he said they only had black available.

While ringing up the order, he quoted me a lower price than what I had seen online. I even commented about it being cheaper in store, and he confirmed that it was. During the process, he became distracted helping other customers and handed me the phone to activate myself. While trying to set it up, I realized he had actually given me the wrong phone — a Google Pixel 10a instead of the Pixel 10.

Thankfully I caught the mistake before leaving the store, but only after already starting the setup process. When I asked how they would fix it, I was told they didn’t actually have the Pixel 10 in stock after all. The employee wrote down his information and told me to come back the next day.

When I returned, they ordered the correct phone for me and told me they would reactivate my daughter’s old phone so she would still have service in the meantime. After waiting over an hour, I had to leave for an appointment. The employee assured me he would return the unwanted Pixel 10a and activate my daughter’s old phone. Unfortunately, neither was done.

Over a month later, I received an email from Xfinity saying they were still waiting for the return of the device. I immediately went back to the store and was shocked to find out they still had the Pixel 10a sitting there the entire time. No one had contacted me, returned the device, or completed the process like they said they would.

I ended up having to handle the return myself. Overall, this store felt very disorganized and communication was extremely poor. A simple phone call could have avoided a lot of frustration and confusion.

By Mary Spooner on March 8, 2026 Verified by Google

I’m not normally one to leave a bad review, but this experience really deserves one.I had canceled my Xfinity service and was simply trying to return my router — something that should have taken maybe five minutes at most. I pulled up to the store with two minutes to spare. Yes, it was close to closing time, but given how quick the task was, there’s no reason it should’ve been a problem.When I got to the door, it was already locked. The employees were inside — they saw me, they saw me try the door, and they made eye contact with me while I was clearly holding the router in my hand. I even signaled that they had closed early and pointed out that there were still two minutes until closing.Did anyone bother to come to the door? Say something? Even gesture an explanation or use their phone to communicate that they had to close early? Nothing. They just ignored me completely.It’s one thing to need to close up right at the end of the day, but ignoring a customer — especially one who showed up before closing — is just rude and unprofessional. This kind of treatment really reflects poorly on the store.