By adam k on March 3, 2026 Verified by Google

These guys have always done a bang up job for us. I can't say enough good things about them.

By Preet Chahal on February 11, 2026 Verified by Google

$170 for first hour than 90$ per hour without even know what’s wrong with cooler wow than I hang up the phone please be careful don’t give them your credit card number hopefully they will learn humanity and stop using scams

By Alison Crowdus on August 29, 2025 Verified by Google

Switched to Kent based for our commissary a couple months ago and really happy with the response time, quality of work, and friendliness of the technicians so far!

By Chris Ward on June 7, 2024 Verified by Google

Hate leaving a bad review on another business but I feel like I was taken advantage of in this situation. Trust is created over years and lost in an instant.

Called for service on a mini-split inside unit which was leaking water. Tech was advised to check filters and drain line could be blocked. DID NOT CLEAR DRAIN LINE. Instead provided an vague "Low Pressures" on system leading to an $800 bill. Removed Freon, added back new Freon? seriously. Recommended a pressure test and potentially a new system?

Upon my return from being out of town, I cleared the drain line and problems have been solved. Kent's inspection was a month ago and have had no problems since.

I called to explain my experience and ask for my details to which the owner explained that those important details were not available and could not be provided. Refused to admit any chance that his tech made a mistake either.

Time will tell if the issue was a simple drain line or if the freon was truly necessary. Losing a customer to make a quick $800 seems like a questionable business practice.

By john hein on February 23, 2021 Verified by Google

Called Kent to service our ice machine.
They sent a guy that could hardly speak words very unintelligible or intelligent for that matter.
He worked on the system for literally 20 minutes. Said he replaced a part and charged me 400$. And the part was 90$. He was rude and kept saying it was our fault the BRAND NEW machine didn’t work properly. Talked down to my employees ... which they couldn’t understand a word he was saying. Do not hire these people to do anything got you.