By Tre Fess on September 8, 2026 Verified by Google

Just ate here for the first time and unfortunately had a pretty bad experience. I ordered the chicken quesadilla, and on my second bite I found a long black hair cooked into the quesadilla. Completely killed my appetite. Definitely not the first impression I was hoping for, and I won’t be eating here or ordering from any of their locations again…..

If you enjoy eating hair I guess come here

By Meghan Pritchard on May 23, 2026 Verified by Google

Was looking for something similar to Pollo Tropical in Florida and stumbled upon this. This is almost as good as Pollo Tropical, not quite as good. The chicken is very well seasoned and moist. The sides were good. Broccoli was very fresh. Price was decent. Just wish they had a location in Seattle.

By Mark Flynn on May 2, 2026 Verified by Google

Hadn't had El Pollo Loco in almost 3 years (The LBC). Dining area clean. Staff friendly. Just a little disappointed that the chicken seemed smaller than I'm used to at other locations in SoCal and Vegas as well as the taste. Other than that, it's alright. Still way better than KFC.

By Chavena Crawford on March 16, 2026 Verified by Google

I went here today at 10:30 am to see what the hype was about this Mexican restaurant...I got a chicken crispy shell bowl and my grilled chicken was dry and no flavor rice have no flavor. I also purchased a small mac and cheese for $4.99 please save your money on their mac and cheese it's nothing but mush there's nothing special about the mac and cheese it's just nacho cheese sauce on top of some noodles mixed around... So when I went back for a refund or for a new meal the thing I was told was my meal didn't come with a drink that was not my fault I assumed it did and they handed me a cup earlier.... They also refused to look up my receipt to see that I spent $20 with them so yes I got a new meal but they still got an extra $5.99 from me because I wasn't refunded for the remainder of my original bill.. the only thing the manager could remember is that his employee handed me a free cup and he seem to be upset about that as if he was making sure he remembers me from getting a free cup I did not know my meal didn't come with a drink so they should have never handed it to me... Please do not waste your money here I'm going to try my new meal and let y'all know how that came out...I plan to let everyone know not to go there nothing authentic about this place hope they enjoy that money from first getting here it will slow down because we all don't want that dry chicken and no flavor sides...so here is my second order after I was told I ate to much to get a new order which was false I also won't be eating this dry chicken either

By M on March 11, 2026 Verified by Google

Really enjoyed the street corn salad. You order on a computer but there is a register if you prefer a person to help instead. The restaurant was well lit and clean. Good place for lunch