By Kamal Rathour on May 26, 2026 Verified by Google

Absolutely disgusting service and behaviour from this service center. I came in only for a simple tire swap, got charged $75 when last winter the same service cost me $50, and after all that they handed my car back with a broken door clip.

What made this even worse is that their own mechanic admitted the part was there before they worked on the car, and they even had pictures showing it. Then suddenly they started denying responsibility and saying they “don’t have it.” How does a part stay perfectly fine while I drive 30 minutes from my home to the service center, but somehow breaks during their service, test drive, or wash? That makes absolutely no sense.

The way they handled the situation was beyond disappointing. Instead of acting professionally, the sales guy Micheal Hautsman spoke in a rude and disrespectful way saying things like “we are not crooks or something.” Seriously? Is that how you speak to customers who are calmly trying to explain damage done to their vehicle?

At first they were not even ready to admit anything, and the attitude from management and staff was terrible. No accountability, no professionalism, and absolutely no respect for customers or their property.

Mistakes can happen during repairs, but what matters is how a business handles them. Denying obvious damage, changing stories, and talking down to customers is unacceptable.

Very disappointed and honestly disgusted by the service and behaviour here. The main manager seriously needs to pay attention to how customers are treated because this experience was awful from start to finish.

I will definitely not be returning and would not recommend this place to anyone.

By Marites Tanglao on May 20, 2026 Verified by Google

We bought Nissan Leaf 2016.
Very nice car!
Thomas is amazing! He is a very nice guy. What I like most about him is, he's not pushy to sell, He takes time to check the car, making sure everything is alright before giving to us. We are very happy with the service. For sure if we will look for another second hand car, Thomas will be the first person we will ask. ❤️

By Josie Croteau on May 15, 2026 Verified by Google

I recently purchased a 2023 Hyundai Venue from Hyundai West Island and had an excellent experience from start to finish.
The vehicle was in mint condition and exactly as described.
Thomas in sales and Victor in finance were both knowledgeable, efficient, and very respectful of my needs, wants, and budget. What I appreciated most was how relaxed and straightforward the entire process felt.
There were no pushy sales tactics or pressure at any point, just honest, professional service and quick responses whenever I had questions. They made the experience smooth, easy, and genuinely enjoyable.
I highly recommend Hyundai West Island to anyone looking for a great vehicle and a professional, customer-focused team.

By Sanam Kashyap on May 11, 2026 Verified by Google

We recently purchased our Hyundai Elantra Preferred 2026 from Hyundai West Island Dealership, and we had an excellent experience working with Emin Domi throughout the entire process.

What we appreciated the most was how transparent and honest Emin was with us right from the beginning. He took the time to explain every detail, every nook and cranny of the car, and made sure we fully understood all the options and information before making our decision. We never felt pressured at any point.

Emin took special care of us every step of the way — from the moment we first walked into the dealership until the day we picked up our car. His professionalism, patience, and dedication truly made the entire experience smooth and enjoyable.

What really makes Emin and this dealership stand out from others is their exceptional customer service and genuine commitment to helping their customers. On top of that, he also gave us a deal that we were very happy with.

We would absolutely recommend Hyundai West Island Dealership to anyone looking to buy a car, and we highly suggest asking for Emin. Thank you again for such a wonderful experience!

By Monika Mp on February 13, 2026 Verified by Google

⚠️ DO NOT TRUST THIS DEALERSHIP WITH YOUR CAR ⚠️ SERVICE DEPARTMENT IS NOT RECOMMENDED AT All ⚠️

I have an electric car and I brought my car to Hyundai West Island to fix an issue with the trunk and horn , and they ended up damaging my vehicle instead. After their service, my sensors completely stopped working. It was functioning before and now it doesn’t work at all.

When I went back, they refused to take responsibility and claimed the sensor problem existed before. That is absolutely not true.

This is actually the second bad experience I’ve had with them. The first time, they damaged my battery door I don’t know how or why. Now, during a simple trunk-related repair, they somehow blocked or damaged the sensor entirely.

Instead of fixing their mistake, they denied everything and blamed me. Extremely unprofessional and disappointing service. I will never return, and I strongly advise others to think twice before trusting them with their vehicle.