By Richard Brook on July 20, 2026 Verified by Google

I rented for many many years and was always greeted and treated with the utmost respect by staff. Personnel wise great. Corporate wise I have to say over the many years my rent ballooned from 80.00 /month for 5x9 to 297.00 a month. On closing my account I sited the inaffordability where on I was told I should have said something and they could have done something for me. Seemingly there is room to charge as much as the customer is willing to pay. For that sleezy manouver I would never rent from them again.

By Rehmat Khan on May 6, 2026 Verified by Google

I had a great experience at Public Storage thanks to Lucas and Amar. I stayed there for about three months, and during that time they were always very helpful, professional, and friendly.
Both Lucas and Amar truly care about their customers. They were always ready to assist, answer questions, and make sure everything went smoothly. Their positive attitude and excellent customer service made my experience stress-free and comfortable.
I really appreciate their support and would highly recommend this location because of them.

By Len on April 25, 2026 Verified by Google

The PS facility @ 8654 120 St, Surrey, BC is excellent. Being a tenant there for approximately 4-5 years I had no problems whatsoever. I originally talked with Neha on the phone and was impressed by her courtesy and customer service. Lucas and Bonnie were also helpful over the years. Despite it's busy location, there is easy to access from Scott Road from either direction of travel, having a dedicated left turn lane for vehicles approaching from the north. The facility is well maintained, clean and has a good selection of unit sizes. I no longer have need for storage, but if I do in the future, this facility will be my first choice.

By JASPREET SINGH on April 23, 2026 Verified by Google

I recently had a great experience purchasing a storage unit, and I want to highlight the excellent customer service I received. From the moment I walked in, the staff(amar and lucas) was welcoming, professional, and genuinely helpful. They took the time to understand my storage needs and guided me through the available options without any pressure.

The entire process was smooth and transparent. All pricing, terms, and conditions were clearly explained, which gave me confidence in my decision. I really appreciated how patient and knowledgeable the team was—lthey answered all my questions and made sure I was comfortable before finalizing everything.

By Ron Tribe on April 22, 2026 Verified by Google

The staff was very helpful and went through all the details with me and made everything clear as to what I was getting and how everything was going to work out. Very pleased with your staff and would highly recommend them definitely be a 5 👍 up

By Nirmal singh on March 4, 2026 Verified by Google

Jasmine and Amar did a great job at explaining everything for the first time rental we did. Easy access, clean property and amazing staff. 💯

By K Venkat on March 3, 2026 Verified by Google

Lucas and other staff was super helpful with my questions and cleared things up. The storage space is pretty good for what it costs. I just wish they'd fix the buzzer display at the entrance, it's impossible to see.

By Kurtas Pistol on February 24, 2026 Verified by Google

Storage units are clean, dry and larger than meets the eye with the 8ft ceiling. Lucas and Manjit are awesome! Very helpful and nice. Rates are good also.

By Tess M on February 16, 2026 Verified by Google

Staff Lucas and Amar are super friendly, nice and very helpful they provide customer a top - notch service. I am very please the customer service that I received @ this location. The facility appeared very clean and secured. I highly recommend it to anyone needing storage endeavors.

By Mukul Khurana on February 13, 2026 Verified by Google

Amazing work from team. Lucas and Amar helped a lot to getting me the best deal, they both explained each and everything.
Thank you both of you !

By Sangeeta Reyes on December 31, 2025 Verified by Google

We had just sold our house and were looking to find a storage space, Neha from PS was extremely patient and professional while explaining the options available to us especially since we had not rented a storage space before. We later interacted with Lucas who was efficient and patient while we went through the process of signing the rental agreement. While he was assisting us he received several phone calls and walk in customers. However, he never lost track of his task and was always polite and patient while acknowledging the other clients and requesting them to wait. I also noticed the other staff April who was patient and polite while answering all questions asked by her clients. The office is clean and tidy too. Thank you for a job well done.

By debbie nikola on March 15, 2025 Verified by Google

I was happy to share my smile back with customer service upon arrival. I had great customer service from SID . He is a very experienced in knowledge of what my needs for storage.As well I had the pleasure of meeting NEHA she as well was very knowledgeable of my needs for storage. “ GREAT TEAM WORK IN CUSTOMER CARE”😊

By Janet Watson on March 10, 2025 Verified by Google

Everyone at the Scott Road location has been great to deal with. The first time I came in, Sid was really helpful. He explained everything and gave me a tour. When I came back to sign the paperwork, Lucas explained everything thoroughly as we went through the details.

By INDERJEET SINGH BRAR on March 7, 2025 Verified by Google

Sid and Woody worked with us to get us a good deal and a place which suits our need. I appreciate honesty and providing us with the plan that we needed. Would definitely recommend them.

By Andrea Sian on February 26, 2025 Verified by Google

Had a great experience with this location and staff. They made the process super easy and transparent. I had a bunch of stuff to store until I moved, and it was cost-effective and easy to access when I need. Thank you

By Evan Le on February 19, 2025 Verified by Google

I was really lucky to have been helped by Neha and Lucas. Not only were they transparent with everything, but they answered all of my questions and made sure I understood what I was getting into. They were also extremely friendly and easy going. If you're going to get PS, I'd get a unit here with them.

By Rosemary Georgeson on January 27, 2025 Verified by Google

Everyone i dealt with was so very polite and helpful and made this a very smooth and easy transition for me

By Stacymoe01 on January 12, 2025 Verified by Google

We had to get storage for my dad's apartment as he passed away unexpectedly and we had limited time to get his stuff out. Public storage staff on Scottroad Lucas and Neha were very accommodating and helpful as we needed to postpone our reservation by a day and changed the size of storage space needed. They also were very informative and made sure we knew pricing so that we could make the best decision for ourselves when it came to price and knowing all that was expected of us when renting the space. They were both kind and helped us.

By Prabh Sandhu on December 4, 2024 Verified by Google

I would highly recommend this public storage. The units were really clean and the staff was really helpful. Jasmin and Manjit guided me really well as to choosing the right storage. Excellent customer service.

By Aaron Cook on November 15, 2024 Verified by Google

Was a decent experience indeed. I needed storage and got rental on the day I needed for the size I wanted. I rented it monthly with no real set day of moving out. Once I was done using I came in and let them know I moved out and that was that. Painless and easy

By Shreyaan Bathla on October 23, 2024 Verified by Google

I had a great experience with PS; incredibly helpful staff - professional and friendly. Truly appreciate the support and location is really accessible.

By Poonam Saini on October 18, 2024 Verified by Google

This is the first time experience to use the public storage. They guided me very well and explain things in a very easy way. Staff is very helpful.

By Mai A on October 4, 2024 Verified by Google

Great service. Knowledgable. Unbeknownst to me, they offered their deal off of the 1st month. Good sign of great customer service. The one time I visited though was on a Stat holiday and the gate would not open even though it 'granted me access'. No one to call. Good thing someone was inside at their locker to let me in. I would say you need to have a backup plan in case something like that happens because that's an important day for many if they're moving.

By Aman Burm on September 18, 2024 Verified by Google

Amazing service! From the moment I called to get a quote and visiting on site Lucas and Jasmine were very helpful! Highly recommend!

By jesusloco187 on August 27, 2024 Verified by Google

I am very happy with the help I got on my first day to the phone call reminder if I was gonna leave before a couple of weeks due date, very highly recommended good space when moving out on the spot. friendly customer service at their location.