By Prince Sea on June 11, 2026 Verified by Google StorageMart

I did an online auction for a locker here. The process online was easy, and I was called very quickly after winning to go over details like going in to pay and when to pick up.

When there, Melody helped me and she was fantastic. She made the entire process very smooth and easy. I had a great time chatting with her, she is so friendly and also fantastic at her job

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By Daniel Wallace on June 1, 2026 Verified by Google StorageMart

My wife and I recently rented two storage units at the StorageMart Adelaide location in London, Ontario, and the experience has been excellent from start to finish.

We worked closely with Melody and her coworker throughout the process, and they were both extremely professional, responsive, and genuinely helpful. Melody in particular made our transition from a smaller unit to a larger one seamless and stress-free. She always returned calls promptly, answered questions clearly, and went above and beyond to make sure everything was handled properly.

Since we are currently living in Calgary, having a reliable team looking after our belongings in Ontario gave us tremendous peace of mind. The facility has been well managed, secure, and offered at a fair and reasonable rate.

It’s rare these days to receive customer service that is this consistent and professional. We would absolutely recommend StorageMart Adelaide in London to anyone looking for storage solutions and appreciate the excellent support from Melody and the team.

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By Amber Parent on May 28, 2026 Verified by Google StorageMart

★★★★★
Amazing experience with Adelaide’s Storage! The facility is clean, secure, and very well managed. The staff were friendly, professional, and made the whole process easy and stress-free. You can tell they genuinely care about their customers and take pride in keeping everything organized and safe. Highly recommend to anyone looking for reliable storage!
The manager , i believe her name was Mel???? TOP NOTCH

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By Richness -London on April 6, 2026 Verified by Google StorageMart

I had an outstanding experience with Dom and Melody at StorageMart on Adelaide.

My check-in process got pretty messy due to errors from the U.S. call center, and honestly, it could’ve gone really bad. But Dom and Melody completely turned things around. They didn’t just fix the issue, they went above and beyond to make sure everything was handled smoothly and professionally.

One thing I’d strongly recommend is doing your reservation in person at the location if you can. After what I experienced with the call center, it’s clear the on-site team is far more reliable and actually takes the time to get everything right the first time.

Dom and Melody were patient, understanding, and genuinely cared about making things right. You don’t come across customer service like that very often.

If you’re dealing with any issues or just want a stress-free experience, I highly recommend going through the Adelaide StorageMart team. Dom and Melody are absolute pros.

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By E. B. on March 7, 2026 Verified by Google StorageMart

Service was great. For online purchase, maybe a layout map would be perfect and I wish there were automatic lights inside the unit or something. Other than that, no complaints.

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By Afdhal Ashraf on March 5, 2026 Verified by Google StorageMart

Dominic at StorageMart provided excellent service. He showed me several units and explained every step clearly and in detail. Very transparent and professional throughout the process. Top-notch customer service. I would definitely recommend this location.

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By Kyra Lee on February 24, 2026 Verified by Google StorageMart

The access code I was given did not even work. I tried calling this location 15+ times and no one answered. I tried to get into the building with the reception desk and the door was closed, lights were off and no one was inside even though they didn’t close for another hour. This location is extremely unreliable, I would not recommend to anyone.

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By Michael Roughley on December 29, 2025 Verified by Google StorageMart

I am disappointed that I can not afford to maintain using the services.

First off, everyone I encountered at the location was incredible.

They were helpful, eager to make sure I had what I needed, informative, straightforward, and kind. I am very thankful for all the support they provided.

The facilities were clean, easy to navigate, easy to access for users but plenty of security measures, the storage unit was well maintained. They took it very seriously.

So it really hurt when the corporation cranked the prices by an incredible amount, an almost $100 increase in my monthly fees. I would have kept my unit for much longer had the prices not spiked like this. I don't understand how with the cost of living in everything else increasing, this is expected to be a feasible business model to make money.

Great service if you can afford it, but who can these days?

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By Mary on November 15, 2025 Verified by Google StorageMart

Great service from staff whether on phone or in office.
Ernie ( phone support) was great, friendly and knowledgeable.
Lucas also gave an incredible experience and took time to assist with all/ any questions.
Good promotions/ options and appreciate the month by month options. When I no longer required the unit, it was easy to end the agreement. Facility well maintained and secure.

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By T J on May 31, 2025 Verified by Guest

Looking at storage rentals and spoke with Melody. She was very informative and helpful to what I was looking for. Melody was very knowledgeable and great to deal with. Would definitely recommend this storage location.

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By Shelly Ainge on May 31, 2025 Verified by Guest

Melody was absolutely amazing. Her communication with me has been top notch. I would recommend storage mart to everyone. Thank you Melody for being so patient and kind.

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By Rob Couto on March 3, 2025 Verified by Google StorageMart

I recently had the pleasure of using Storage Mart on Adelaide Street, and I cannot recommend them enough! From the moment I walked in, I was greeted by Amy, who provided exceptional service. She was not only friendly but also incredibly precise and knowledgeable, making the entire process seamless.

Amy took the time to understand my storage needs and offered tailored solutions that truly made a difference. The facility is well-maintained and secure, which added to my peace of mind.

If you're looking for a hassle-free storage experience, look no further than Storage Mart. Thanks to Amy and the team for making this such a amazing experience.

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By Omatsola Ebieshuwa on February 19, 2025 Verified by Google StorageMart

Amy is an absolute gem! From the moment I walked into the office, she made me feel welcome and valued. Her kindness, patience, and genuine care turned a stressful situation into a smooth and pleasant experience. She went above and beyond to help, proving that great customer service still exists. Thank you Amy, you truly made a difference

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By chinnique browne on January 22, 2025 Verified by Google StorageMart

Visited the location. Sign in/sign up was very easy and quick. Ladies at the front desk were very nice and patient with my millions of questions. Location was nice and clean. Unit was also super clean upon inspection. Rented from here a few years ago and I'm back again so yea.

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By Eric Henderson on January 16, 2025 Verified by Google StorageMart

I have never used a storage facility before but I would never change from this one. Melody is a saint. When I got there with moving company it was immediately evident the unit I selected wouldn't be big enough. She got me an alternative bigger unit on the spot for my stuff without any hassle. Then a couple weeks later when we wanted to see if we could get a better price she found a slightly smaller unit at a much better price to still fit my stuff. She made the whole process so easy and went out of her way to make sure we were getting the best value. 10/10 service

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By Tommy Broadbent on November 27, 2024 Verified by Google StorageMart

Terrible we were removed because we mistakenly left 2 minutes after closing. They call you they threaten you threaten to auction off all your belongings then they watch you and spy on you
It was terrible they have nothing to do so they create trouble
We have other storage locations that are excellent with no childish rules. Do NOT RENT THERE WHATEVER YOU DO

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By Tingkhz rk on November 18, 2024 Verified by Google StorageMart

My boyfriend and I inquired for a storage unit at Dundas area, and Melody (the lady at front desk) gave us good comparison of the units so we could see what’s best for us. She’s very nice, patient, friendly and approachable. We asked her questions and she responds quick like she really knows the business or what to say to clients. She’s a great asset to the company! More power!

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By Cody Boudreau on November 18, 2024 Verified by Google StorageMart

Great place for storage if you live downtown. Make sure to shop online to see different deals. Melody was very kind and welcoming. She showed us different size units so we can get a better idea of what a 5x8x8 looked like compared to a 5x10x8

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By Reuven Martin on November 11, 2024 Verified by Google StorageMart

I rented a unit here. Less than 5 months later they decided to significantly raise the rate. Rather than attempting to inform me of this in a reasonable way, the only notice provided was in the montly invoice email (do YOU read this carefully every single month for every single service you're paying for? Of course not.) When I found out about the increased cost months later, they refused to provide any kind of refund. I can only assume part of their business model is to trick people into paying more than they thought they were.

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By Shane Feher on October 30, 2024 Verified by Google StorageMart

Excellent place to use for storage. Staff are generally very friendly. They are not all over you if you are in your unit for awhile doing things. Place is clean. There is no hydro or lights in any of the units or accessible washrooms.

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By Vanilla Rin on October 12, 2024 Verified by Google StorageMart

Melody was fantastic, quick and efficient she got me set up in 15 mins flat and im so happy eith the service i received today!

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By Amrita Bose on September 4, 2024 Verified by Google StorageMart

I recently had the pleasure of being assisted by Melody, a customer service representative at StorageMart, and I am thoroughly impressed with her outstanding service. From the moment I contacted her, Melody was attentive, knowledgeable, and fully committed to helping me find the perfect storage solution. She patiently answered all of my questions and made sure I felt confident in my decision.

Melody's professionalism, combined with her warm and friendly approach, made the entire process smooth and stress-free. It’s clear that she genuinely cares about her customers’ needs and goes above and beyond to ensure satisfaction. In my opinion, Melody is the best employee at StorageMart, and I couldn't be happier with the service she provided.

Thank you, Melody, for making this experience so positive—because of you, I will definitely be recommending StorageMart to others!

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By Kirby Breau on September 2, 2024 Verified by Google StorageMart

The staff was very informative and friendly. Explained how everything ran and to top it off I didn't lock my storage locker properly and the staff called me and left a message to come back and lock it properly. I was very impressed.

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By Tayjah Rae on August 17, 2024 Verified by Google StorageMart

Excellent storage options. I guess I didn’t really consider that there was a customer service aspect to renting a unit but their customer service was incredible enough that I noticed it. They offered information, I had no questions, there were no hidden fees, it was a smooth move in and move out. Should we ever need to use a storage facility again, it would be StorageMart.

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By Christen Burchiel on July 30, 2024 Verified by Google StorageMart

My first time ever using a storage unit and Melody helped me out. She was absolutely wonderful. There were a few mishaps that happened and she straightened everything out. She was really friendly and down to earth .. could have developed a friendship with her if we talked any longer lol.

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