By Nkonu Lilian on June 22, 2026 Verified by Google Access Storage - Regina Central

A very secure place to store stuff.
Very clean and neat place. The staff are very friendly with in-depth information. Thank you, Jenn Bengert, for your help and your smiles always and not forgetting Ruan. Wonderful people.

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By Rayana Cole on June 5, 2026 Verified by Google Access Storage - Regina Central

1 Star

I am extremely disappointed with my experience at Access Storage in Regina. I stored my belongings there expecting them to be kept safe and protected, but when I recently checked my unit, I discovered that several boxes, couch and my mattress were wet and had been sitting that way since at least February.

As a result, many of my belongings were damaged and are now unusable. A mattress and couch is not something that can simply be dried out and reused after being exposed to moisture for an extended period of time, and the same goes for many of the items that were stored in the affected boxes.

The whole purpose of paying for storage is to protect your belongings, and unfortunately that was not my experience. I would strongly encourage anyone considering storing valuable items here to thoroughly inspect their unit and ensure their belongings are adequately protected. Very frustrating and disappointing situation.

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By Christine Mo on April 16, 2026 Verified by Google Access Storage - Regina Central

This was our first time renting a storage unit, and it was a pretty last minute need as we had to find a place quickly for some of our furniture.
After filling out the form online, we got a call from the manager, Bhupinder, when we went in, he walked us through the options and explained everything clearly.

Later on, when we had a few questions and went back, and even when we returned the unit at the end, both the front desk ladies and Bhupinder provided excellent service.

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By Mico Manuel on April 7, 2026 Verified by Google Access Storage - Regina Central

I was in a bit of a panic looking for a storage unit on a weekend. So I googled the closest storage unit to my location. By some stroke of luck, Access was the first one the list. The reservation agent I spoke to was very understanding, accommodating and beyond helpful and friendly.

I met Jen at the location a few days later and had to make some changes on my initial reservation. She was the best!!! I can tell it was a busy day for her but I never felt like I was rushed. She even went as far as locking the front door so she can show me unit I was about to rent. Their contracts are so easy to understand. Straightforward with no “hidden fine prints”. Also, I lucked out in promo they had during my rental.

Awesome people! Awesome LOCAL business! Highly recommended!!!

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By Marc Krause on March 9, 2026 Verified by Google Access Storage - Regina Central

Very friendly and helpful.
I wish I got the mattress bag they suggested. I used blankets to protect my mattress and I messed it up so bad I had to buy a new mattress. Now I'm just wishing I listened to their advice. (It was snowing and I dropped it in the slush).

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By Paul Mac on February 13, 2026 Verified by Google Access Storage - Regina Central

Great service from the staff. Jenn was very helpful for what I needed to get done with my account. Would recommend

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By Joan Kotyk on January 10, 2026 Verified by Google Access Storage - Regina Central

Best customer service ever today! Not only was she friendly and kind, she thought of ways to help with the situation.
In this world of less kind - she was kind and beyond.
Thank You!

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By MELANIE BIRD on January 7, 2026 Verified by Google Access Storage - Regina Central

Friendly polite helpful professional well spoken. I love the excellent customer service Highly recommend Access Storage .

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By sahar Hadad on October 11, 2025 Verified by Google Access Storage - Regina Central

If I could give this company zero stars, I would. Their customer service is very poor and unprofessional. They do not respect themselves or their customers. This experience has been a total waste of my time, effort, and money.

I booked a storage unit by phone and paid. I tried to finish the paperwork by phone but it did not work because of their system problem. The employee told me to go to their main office at 100 Dewdney Avenue to sign the documents. He said the manager will be in the office till five p.m, When I arrived, the office was closed, and I waited more than one hour.

During that time, I called customer service to ask why the office was closed. They told me to stay on the line while they checked, but I waited more than seven minutes with no answer, so I had to hang up. After more than five minutes, they called back, but when I answered, no one spoke.

Later, the manager came and opened the office. she behaved badly on purpose and made everything harder because she was upset that I called customer service about the office being closed. She also said customer service is not allowed to call her personal phone number, and they can only call the office line. This shows there is no coordination between the phone customer service and the main office where I visited.

I told the manager that I booked by phone but could not finish the process and was sent to the office. Then I was shocked: my booking was made at a different location and a different unit type than what I clearly requested. I had to cancel the first booking immediately.

I made a second booking after canceling the first one. But when I got home and checked the invoice, I found that again, the second booking was for a different location, not the one I requested. I called immediately to cancel the second booking.

I canceled both bookings on the same day, four days before the move-in date. One of their employees told me clearly that I could cancel anytime before the move-in date.

They said the refund would be processed within three days, but now it is the sixth day, and I still have not received the money. Every time I call, they give unclear answers, delay, and avoid giving any exact information.

Another serious problem: when I called to check the cancellations, I found out that the first booking was still active in their system, even though they gave me a cancellation paper. The unit information on the cancellation paper was different from the information in the system. The employee said they changed my unit without asking me. They gave me an upper-level unit even though I had booked and paid for a ground-level unit.

All these errors, delays, and bad coordination show that this company is very unprofessional and misleading. The dishonesty and manipulation were clear from the start until the end. None of the employees responsible apologized or took responsibility.

All I wanted was to pay for a storage unit. What should have been a simple and quick process turned into a waste of my time, effort, and peace of mind.
One of the employee call me and argue with me instead of apologize and he said that I need to believe him and not to believe the documents that I have from them that show all the mistakes that they did and this is only a little from what I went through with this company

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By Arlene on October 6, 2025 Verified by Google Access Storage - Regina Central

Gurpreet was such a pleasure to deal
With very professional yet had few laughs with her. Great promos on now and access storage is very accommodating!

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By Pasha Azad on September 27, 2025 Verified by Google Access Storage - Regina Central

Jenn at the 100 Dewdney Ave Access Storage was super helpful and friendly. She explained everything clearly, and helped me through the whole process. Highly recommend!

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By Tess Boehm on September 16, 2025 Verified by Google Access Storage - Regina Central

Got shown some units today ,the Manager Gurpreet was very knowledgeable and very good to deal with. We will definitely book here when we are ready for space.

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By CityKidz Regina on September 16, 2025 Verified by Google Access Storage - Regina Central

I rented from Access Storage for just over a year.
I always had friendly service whenever I went to the office.
The facility was clean and well secured.

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By Diamond on May 31, 2025 Verified by Google Access Storage - Regina Central

Wonderful woman named Jen was very helpful and sweet and quick on her toes, a Very wonderful experience served with a smile and she knew what she was doing and it was great having someone was on it right away! Best Experience. Thank you 🙏

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By Sam lamb on May 30, 2025 Verified by Google Access Storage - Regina Central

Jennifer's customer service is second to none. She is always so friendly and knowledgeable about what units are available and how to assist me with my storage needs. I am completely impressed with her professionalism.

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By gurvinder singh on May 30, 2025 Verified by Google Access Storage - Regina Central

I recently visited access storage. Customer service is really amazing, I remember girl working helped me and she attended me very well. Gurpreet keep the good work up . She explained me everything in a good manner. May be you deserve 11/10 .
Thanks, Access storage doing good job .

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By Ashi Rathore on May 30, 2025 Verified by Google Access Storage - Regina Central

Amazing experience with Gurpreet! She went above and beyond to find the perfect unit for my needs and was super friendly throughout. Best customer service I’ve had in a while

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By ashmeet mahal on March 24, 2025 Verified by Google Access Storage - Regina Central

Gurpreet was very helpful. She is very well mannered, polite and well spoken. She showed me storage, explained everything in detail and cleared all the doubts. Couldn’t ask more.
Thanks gurpreet for your time and showing the storage and clearing all doubts.

Keep it up; Good customer service🙂

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By Amanda Adolph on March 11, 2025 Verified by Google Access Storage - Regina Central

Great company to deal with! Had no issues! Very accommodating and helpful and makes renting a storage unit very easy and convenient! Would definitely choose them again!

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By Albert Olson on March 7, 2025 Verified by Google Access Storage - Regina Central

Jenn, the Assistant Manager, was pleasant, knowledgeable, and a pleasure to deal with. I feel comfortable leaving our belongings in there.

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By Amy Clanfield on March 6, 2025 Verified by Google Access Storage - Regina Central

So I moved out of town but am coming back to retrieve some items out of residential storage to put into a private storage unit. I spoke with an agent named Jordan and he was incredibly pushy and trying to get me to commit to signing up to lease a unit. The price he quoted me was reasonable but his pushy sales tactics and insisting I had to buy a lock from Access themselves / avoiding whether the price for my unit would ever be increased left me with a bad taste in my mouth. I guess I’ll keep looking elsewhere.

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By Byron Innes on January 18, 2025 Verified by Google Access Storage - Regina Central

Even though I ended up not needing the unit in the end, my overall experience in store and over the phone with the store was very pleasant. Staff were great, very welcoming, not overly pushy with sales tactics, and definitely did their best with trying to accommodate for both monthly finance limit, and for size of item being stored.

Would have been 5 stars but the initial phone call with what ended up being a call centre and
Not a store, was less desirable. I felt unheard, options weren't as well listed, and pushy salesman's tactics being the biggest culprit. I may have ended up with the correct sized unit and possibly had chosen to stay instead had he taken the time to listen to my needs .

In store is the way to go for best customer service approach.

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By R on January 8, 2025 Verified by Google Access Storage - Regina Central

Jenn was extremely informative and kind when explaining the ins and outs of storage options, contract details, storage accessibility, do's and don'ts, etc. She did not rush us through the process... she was very thorough and patient with all our questions. If you want to stop by just make sure to quickly call first and make appointment. Pleasant experience all around!

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By Jerry lavallee on December 31, 2024 Verified by Google Access Storage - Regina Central

Great communication and understanding to the agreements and just made it really easy to book one right away. Friendly and just felt really welcoming

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By Henry Rodriguez on December 18, 2024 Verified by Google Access Storage - Regina Central

First time I’m using this services and I gotta say I was very pleased with the treatment, the lady that served me was very helpful, professional and knowledgeable, I told her what I need it and she provided me with some great options, also gave me a great price for what I need it, I would definitely recommend this business to anyone for any storage needs you may have. Great Service !!!!!

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