By HJ K on June 10, 2026 Verified by Google Sentinel Storage Richmond

We had an excellent experience at this storage facility. Varun was incredibly helpful, knowledgeable, and professional throughout the entire process. He took the time to answer all of our questions and provided clear, detailed information that made everything easy and stress-free. His friendly attitude and outstanding customer service really stood out. We truly appreciated his help and would highly recommend this facility to anyone looking for storage solutions. Thank you, Varun, for the great experience!

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By rlaw604 on June 4, 2015 Verified by Email Sentinel Storage Richmond

- easy access
- secure and safe
- inside facility: avoid rain, cold, storm, humidity, sun
- tiptop service
- best customer care
- great customer experience

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By Ramsay Locke on May 30, 2026 Verified by Google Sentinel Storage Richmond

Varun was one of the best employees that I could have had… We were running quite late and the place was closing and they had done everything with me online just prior to make sure that I could be there late and get into my new unit. Highly recommend this central storage. They really care.

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By Deepagii on April 18, 2026 Verified by Google Sentinel Storage Richmond

I had a fantastic experience with Don at Sentinel Storage. He was incredibly good, very polite, & genuine. His excellent customer service made the entire process smooth & pleasant. I truly appreciate his professionalism & kindness. I highly recommend Don for anyone looking for a friendly & reliable team member at Sentinel Storage!

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By LS S on March 8, 2026 Verified by Google Sentinel Storage Richmond

had problems with my landlord and needed a storage to start moving. I received an exceptional customer service at this location. Varun has been very helpful and professional and he does things very fast.

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By C Q on March 4, 2026 Verified by Google Sentinel Storage Richmond

Thank you very much Sentinel Storage. The manager Varun was extremely kind and considerate with customers' needs. He was also attentive to details when guiding us through the whole process. The entire system and dynamics of the location was definitely outstanding and positive. Highly recommend!

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By Tim Teng on December 7, 2025 Verified by Google Sentinel Storage Richmond

I rented a walk in unit here, which is a container outside their building. The floor was always wet whenever it rains. I talked to the manager but he said there was nothing he can do until I move out. To be fair, he offered me a smaller indoor unit but I have to move all of my stuff to the new unit myself. I just don't have the time. After seeing the wet floor today, I had enough and finally decided to move to another storage company. I am mentally prepared to throw away all the stuff in the boxes on the floor. So disappointed. Lesson learned is DO NOT rent their walk in container outside the building.

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By mazen ellaz on November 29, 2025 Verified by Google Sentinel Storage Richmond

I had an excellent experience thanks to Don, the store manager. He went above and beyond by taking the time to walk us through different storage units and really understand what we needed. His patience, professionalism, and genuine care made the entire process smooth and stress free. It’s rare to find someone who listens first and makes sure you get the right fit, but Don did exactly that. Highly recommend working with him!

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By Field Hockey Canada on October 15, 2025 Verified by Google Sentinel Storage Richmond

We're partnered with Storage Vault/Sentinel Storage and have been using a locker here for a few years. The team at the facility as well as their operations team has been easy to work with and very reliable. For us, it's very important to be able to access our event equipment and other field-gear quickly and easily. The facility is clean, modern-feeling and easy to navigate. There's always dollies and carts available and parking is easy. They make it super simple and low-stress to securely store our equipment off-site. It's been a perfect location for our off-site storage. We recommend Sentinel Storage for all storage needs!!

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By Mo Feliz on October 5, 2025 Verified by Google Sentinel Storage Richmond

I ended up not needing the storage after all, however the staff were super friendly and helpful! Was hoping to meet them in person, but perhaps next time! I will definitely have you guys in mind for next time. – Thanks!

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By Allison VanDyk on September 10, 2025 Verified by Google Sentinel Storage Richmond

Varun showed us true kindness during our stressful move. He went out of his way to wait for us to make it to the units past closing time so that we could sort out our move since we had a flight the next morning. We cannot describe how grateful we are to him. Thank you so much Varun.

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By mads poulsson on August 25, 2025 Verified by Google Sentinel Storage Richmond

Amazing service and great secure lockers. Me and my roommate Sebastian got taken great care from Tracey, what a lovely, understanding person! Would recommend to everyone! Thank you so much.

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By Eva Li on June 29, 2025 Verified by Google Sentinel Storage Richmond

Overall the place is bright, clean and unique! Store Manager Don is so nice and professional, he helps me a lot and explains the details clearly. Sentinel Storage always is my first choice! Thank you!

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By Joanne Goh on April 11, 2025 Verified by Google Sentinel Storage Richmond

Although it’s been around for over 20 years, facility is extremely clean. Manager, Don and Asst Manager, Varun is very helpful, accommodating and friendly. Overall great experience! Not to mention, awesome promotion.

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By April Gandionco on March 12, 2025 Verified by Google Sentinel Storage Richmond

Had a great experience renting a storage unit! Varun was very nice and accommodating, making the process smooth and hassle-free. Highly recommend!

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By Paul Cheng on March 9, 2025 Verified by Google Sentinel Storage Richmond

I rented this small locker from Sentinel Storage from March 2019-March 2025. Easy access by code, clean facility, and automatic billing. I rarely had the need to contact anyone but when I did, the service was always great.

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By Rozanne Pilbeam on February 20, 2025 Verified by Google Sentinel Storage Richmond

I've been super impressed with the service at the Richmond Sentinel. Looked all over town for vehicle storage and these guys seem to have the best deal and a great secure area for large and small vehicles. Don was super helpful in the office today! Many thanks team!

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By omaron25 on January 23, 2025 Verified by Google Sentinel Storage Richmond

I had an excellent experience with this storage facility! After I sent my inquiry, they were incredibly prompt and called me right away. Varun Sharma was courteous and professional, his efficiency and professionalism is really appreciated. He quickly explained everything, showed me the unit, and made the whole process seamless. Without hesitation, I signed up on the spot. Thank you for the great service! Highly recommend!

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By Scott H on January 17, 2025 Verified by Google Sentinel Storage Richmond

Rented a storage locker for my needs. Rates were very competitive. Most important is the customer service, cleanliness and professionalism. This company deserves your business. This review was based on 2 different visits and both times different folks with the same excellent customer service ethics. As business owner several times over, I appreciate a good place to do business.

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By Alina on January 13, 2025 Verified by Google Sentinel Storage Richmond

The staff are particularly good, very patient in solving problems, and very professional. The storage is also very good, I highly recommend everyone to come here! And you can enjoy the first four weeks for free!

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By Chris L on December 28, 2024 Verified by Google Sentinel Storage Richmond

Very satisfying to see professional staff with great service skills giving us an amazing experience in a very clean and inviting environment. Highly recommend this place to anyone.

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By Stewart Seidel on December 15, 2024 Verified by Google Sentinel Storage Richmond

My experience with Sentinel, after only a few days, has been very good. The site manager was very friendly and helpful, and walked me through the procedures. My storage locker is clean, well lit, and seems quite secure.

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By Les on December 12, 2024 Verified by Google Sentinel Storage Richmond

Clean. easy to access. Friendly staffs. they are very helpful. Make sure you double check on the closing time. The first hour tab is for "call centre". You have to click on the 2nd tab to see the store hours.

A bit confusing but they close at 5pm

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By Mary Mallin on November 9, 2024 Verified by Google Sentinel Storage Richmond

I had a very good agent who assisted me in determining my storage need by providing choices. I signed the lease of a parking space, however when I got there the space was not adequate. I was refunded my money and assisted in finding another storage space. I had a great experience with the staff. Much appreciated.

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By Cathy Smith on October 28, 2024 Verified by Google Sentinel Storage Richmond

The staff at Sentinel Storage are amazing. I had the pleasure of meeting Varun Sharma who went above and beyond for me. Such a dedication to customer service is rare and truly commendable. He took the time to answer all my questions and ensured I felt comfortable with the storage options available. His friendly demeanor made the entire process enjoyable, and I left feeling confident in my choice. I would highly recommend Sentinel Storage to anyone looking for reliable and supportive service.

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By Eloho on October 1, 2024 Verified by Google Sentinel Storage Richmond

Cons:
28d billing and changing due dates (If on a tight or fixed budget, you will be dinged by late fees, as due date keeps getting earlier in the month. My payments ballooned to 27.9% higher in 6 months with the rental increases and late fees compared to when I started).

Due date will get so early that you will be billed twice in one month. (highly inconvenient + negates the 4 week promo).

Rent increases every 6 months.

Lack of transparency (they do not make explicit/put policies in the user agreement ex. the rental increases).

Mandatory protection plan that does not cover anything. At least, the staff was unable to give me a direct answer as to what the coverage entails. (This is different from what is excluded, basically everything). Just an unfair money grab.

No repeat customer loyalty/ lack of interest in customer retention or referrals. (This would be the most frustrating aspect having been a customer for approx. 2 years in total).

Overall poor experience with this company that still leaves a bad taste. Despite receiving feedback, they made a very late and sorry attempt at "making amends" (offering me a monthly billing option, conveniently at their newly opened location, 2 months after I had already moved out and paid to hire movers to relocate my items to another self storage provider with monthly billing ...when I had been requesting this and trying to find a resolution for several months prior). What a joke. Was I supposed to rehire movers and move back to them? Or to now spend more money with them at their newly opened location after such bad treatment? The management team here are trolling.

I recommend using a self storage provider with monthly billing to avoid surprises. And I highly recommend going elsewhere for a better customer experience.

Response to "the owner":
Every self storage provider on the planet allows the customer to start their rental cycle at any time during the month, regardless of billing method. (This was my experience with monthly billing). But if not, they'd prorate. What a lousy response. The due date will be constantly changing with the 28d billing anyway, with no regards to the customer's preference.

Case in point.. this is the level of poor customer experience you can expect from Sentinel. Good luck with the short sighted approach.

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By rlaw604 on June 4, 2015 Verified by Email Sentinel Storage Richmond

- easy access
- secure and safe
- inside facility: avoid rain, cold, storm, humidity, sun
- tiptop service
- best customer care
- great customer experience

Write a Comment