By michael alaqrawi on June 2, 2026 Verified by Google PetSmart

Very disappointed with the customer service I received from Sam, the grooming salon manager. I called regarding grooming services for my dog and found her to be rude and unprofessional. During the conversation, she hung up on me twice instead of addressing my concerns.

I understand there may have been a misunderstanding from several years ago, but I was surprised to be treated this way after so much time had passed. As a manager, I expected a higher level of professionalism and respect.

Based on this experience, I cannot recommend this grooming salon

Write a Comment

By Kaden on April 5, 2026 Verified by Google PetSmart

Basically customer service is sucks all the time except 3 people who makes me comfortable (woman with glasses person, woman with septum piercing and one tall muscular guy with no glasses/ dark skin)
Other staffs who work evenings doesn't know customer service plus they don’t have knowledge about animals even sell products.
I truly like to support local stores but unfortunately they are close early and my work place is close to this store that’s why I’m coming here but staffs are make me feel stressed every time….

Write a Comment

By Eve Rindje on March 30, 2026 Verified by Google PetSmart

We've been getting our dog groomed with Cass for a while now and she is the BEST! Makes our dog look cute but still normal and not overdone. We have a doodle so he often needs a lot taken off but she always manages to make him look cute!

Write a Comment

By zzz zzz on January 12, 2026 Verified by Google PetSmart

Limited selection in this tiny location.
Staff helpful with good service & advice.
👉🏻 but watch for staff 🙀 👉🏻 Chris.
Heavy set guy 5’9” brown longish hair.
Just watched out for Chris he 🙀 watches everyone …..makes you feel uncomfortable while shopping
Go to Mr. Pets instead that is Canadian base company.

Write a Comment

By Carlos Alejandro Franco on December 30, 2025 Verified by Google PetSmart

A very well located pet's store where you can find almost everything you might need for your beloved pets; but somehow it can hardly be considered the best Petsmart branch because the staff seems to be very busy dealing with their own tasks except attending promptly and nicely the customers. For instance, when I finally found an available employee to ask where the washroom was, she just showed me her finger towards the back of the store; once there, it happened to be locked and a code was needed to open it! I came back to look for her, but she had simply disappeared; then, another employee asked me to wait because she was very busy as well. By then, I had a bladder accident and gotta leave right away! 😪

Write a Comment

By Mo Co on December 10, 2025 Verified by Google PetSmart

The selection is quite nice, staff are okay. The cashiers are awesome. Cant say anything about services as i have not tried that yet

Write a Comment

By Joyful Mathieson on November 24, 2025 Verified by Google PetSmart

Sam and Matt were super helpful. I bought a couple fish & one of them died by the next morning. I had thrown out the fish and forgotten that I need to take it in for a refund to get a replacement fish.

I called Sam and she said that she would take my word for it that the fish died so I came in and they replaced the fish. It was easy thank you so much you guys!

Write a Comment

By Christian Alexis Valenzuela Ochoa on October 17, 2025 Verified by Google PetSmart

I’ve now had two unpleasant experiences with Yoshiko, and I feel it's important to share. From the beginning, she has been visibly unfriendly toward my dog — giving him irritated looks and acting cold. Sadly, I booked a second appointment with her only because she was the only groomer available at the time. Now I understand why.

At our most recent visit, she refused to groom my dog because he had some matting. Instead of offering any solutions or guidance, she simply turned us away. I was left with no choice but to cut my dog’s hair myself at home — without any experience or training — which is exactly what I was trying to avoid by going to a professional groomer in the first place.
It’s incredibly frustrating to be treated like this, especially when all I wanted was kind, professional care for my pet. No pet owner should be made to feel unwelcome or judged, and no animal deserves to be treated with such obvious impatience.

I truly hope the business takes this feedback seriously. Grooming should be a safe and supportive experience for both pets and their owners — unfortunately, this was anything but.

Write a Comment

By Andy Brizzy on September 3, 2025 Verified by Google PetSmart

We are new to the Vancouver area… we were used to the grooming services at the Port Coquitlam and they were nice… but WOW, this location went beyond expectations! Our dog came home soft, smelling amazing, and very happy! Our groomer was obviously very passionate about dogs and it made me feel calmer about leaving my dog with social anxiety. They did an excellent job!

Write a Comment

By Samuel Barbosa de Mello on April 8, 2025 Verified by Google PetSmart

Between errands around British Columbia, Petsmart has become my official pitstop to restock supplies for my feathered wild friends — yes, corvids with more attitude than most humans I’ve met.

The customer service? Excellent. Staff are friendly, helpful, and seem to have been trained by a Zen master in dealing with people who urgently need cat food and peanuts… for birds who demand nothing less than royalty-level respect.

The product variety is top-notch. The store’s well-organized, which spares you from the classic “pet store chaos.” Need a toy for a spoiled cat? Check. Gourmet kibble for a dog with commitment issues? Got it. A spa-sized tank for a single betta fish? Of course.
And best of all: they sell live snakes.
Yes, snakes. Just chilling in their enclosures like it’s the most normal Tuesday ever. And honestly? I deeply respect that energy.

Petsmart isn’t just a store — it’s a tribute to fauna, efficient logistics, and the slow-burning rise of my animal-fueled empire.

Write a Comment