By Debbie on August 20, 2020 Verified by Email

Got my new tires put on and they stripped the lug nuts on back end.The worst job ever!!

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By Maroon Stoat on March 24, 2013 Verified by Guest

After shopping at this store for years, I'll never shop there again. They hired "outside expertise" regarding security who, it seems, has trained the staff to assume all customers are thieves and they must prove they're not. First the clerk took an enormous amount of time scrutinizing a whole $1-off coupon I had. She read it, re-read it, turned it over, read the back, turned it over and read it again. I don't know what she was looking for, since the expiry date and redemption address were both clearly marked. I had bought 3 large plastic drawer units that were precariously stacked in the cart. She then said she had to "see in the drawers to make sure there's nothing in them." One of them I opened and proved it was empty (though it shouldn't have been - it was missing the casters that should've been included); the other two were taped shut and I told her so. She just stared. I swear, if she'd made me untape and open them to prove I wasn't stealing anything, I would've canceled the transaction and left right then. When I wrote to complain about the experience, the reply from the owner was decidedly unapologetic. He stated that they treat ALL their customers the same way and have trained their staff to be "alert regarding shoplifting, professional theft and internal theft." The implication is clear that the cashier thought I fit the profile of someone who might be a shoplifter or professional thief. What that was, I don't know, since I've spent thousands of dollars at this store and have never stolen ANYTHING - there, nor anywhere else. Maybe it was my dark skin (I seriously doubt that, but I can't help wondering). I just know I won't be going there again. There's a Rona right next door, after all, and the entire Merivale strip full of stores, so who needs this epitome of "Crappy Tire???

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By Crimson Bull-Terrier on January 9, 2009 Verified by Guest

When I called, their was no indication that I had reached CT,just music. Following this non-response, I waited for several minutes while being asked to be patient with virtually no contact. This is not the level of service that I expect from you. As a result, I inquired at Home Depot,found that they had what I searching for and made my purchase.

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By Debbie on August 20, 2020 Verified by Email

Got my new tires put on and they stripped the lug nuts on back end.The worst job ever!!

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By Maroon Stoat on March 24, 2013 Verified by Guest

After shopping at this store for years, I'll never shop there again. They hired "outside expertise" regarding security who, it seems, has trained the staff to assume all customers are thieves and they must prove they're not. First the clerk took an enormous amount of time scrutinizing a whole $1-off coupon I had. She read it, re-read it, turned it over, read the back, turned it over and read it again. I don't know what she was looking for, since the expiry date and redemption address were both clearly marked. I had bought 3 large plastic drawer units that were precariously stacked in the cart. She then said she had to "see in the drawers to make sure there's nothing in them." One of them I opened and proved it was empty (though it shouldn't have been - it was missing the casters that should've been included); the other two were taped shut and I told her so. She just stared. I swear, if she'd made me untape and open them to prove I wasn't stealing anything, I would've canceled the transaction and left right then. When I wrote to complain about the experience, the reply from the owner was decidedly unapologetic. He stated that they treat ALL their customers the same way and have trained their staff to be "alert regarding shoplifting, professional theft and internal theft." The implication is clear that the cashier thought I fit the profile of someone who might be a shoplifter or professional thief. What that was, I don't know, since I've spent thousands of dollars at this store and have never stolen ANYTHING - there, nor anywhere else. Maybe it was my dark skin (I seriously doubt that, but I can't help wondering). I just know I won't be going there again. There's a Rona right next door, after all, and the entire Merivale strip full of stores, so who needs this epitome of "Crappy Tire???

Write a Comment

By Crimson Bull-Terrier on January 9, 2009 Verified by Guest

When I called, their was no indication that I had reached CT,just music. Following this non-response, I waited for several minutes while being asked to be patient with virtually no contact. This is not the level of service that I expect from you. As a result, I inquired at Home Depot,found that they had what I searching for and made my purchase.

Write a Comment