By Cerulean Poodle on June 4, 2014 Verified by Guest

A long time very satisfied customer received very poor service today. It started with disallowing a coupon that was 3days past expiration, ok my bad but it still had a month left on the dealer expiry which is what I was looking at. I was not offered a coffee or paper as usual and then the hard sell began. I was offered a brake fluid flush which I declined and he continued the sell to which I declined twice more and he did not stop until he had finished the complete pitch. Then the same thing with the power steering fluid flush. I left Mr Lube because of the hard sell but I will give them one more chance before I look for another option. If it wasn't for the fact my car didn't have oil in it I would have left, to top it off no Valvoline mail-in rebate coupon upon leaving. Not impressed.

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By Janie on December 7, 2013 Verified by Email

This is my 2nd visit to Great Canadian Oil Change and have been happy with their work both times. They were efficient and quick. I was in and out of there in less than 20 minuets.
I had a few questions and the fellow that worked on my car went above and beyond to answer them for me. Excellent customer service. They are more expensive than Canadian Tire but I like the fact that you don't have to make an appointment and they're fast. Canadian Tire is about half an hour from my home so I save gas . Also I find there is a lot more one on one service. You are talking directly to the mechanic that is working on your car. In the past I have waited up to 3 hours at Canadian Tire and always left with unanswered questions. Would I go back, definitely.

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By Cerulean Poodle on June 4, 2014 Verified by Guest

A long time very satisfied customer received very poor service today. It started with disallowing a coupon that was 3days past expiration, ok my bad but it still had a month left on the dealer expiry which is what I was looking at. I was not offered a coffee or paper as usual and then the hard sell began. I was offered a brake fluid flush which I declined and he continued the sell to which I declined twice more and he did not stop until he had finished the complete pitch. Then the same thing with the power steering fluid flush. I left Mr Lube because of the hard sell but I will give them one more chance before I look for another option. If it wasn't for the fact my car didn't have oil in it I would have left, to top it off no Valvoline mail-in rebate coupon upon leaving. Not impressed.

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By Janie on December 7, 2013 Verified by Email

This is my 2nd visit to Great Canadian Oil Change and have been happy with their work both times. They were efficient and quick. I was in and out of there in less than 20 minuets.
I had a few questions and the fellow that worked on my car went above and beyond to answer them for me. Excellent customer service. They are more expensive than Canadian Tire but I like the fact that you don't have to make an appointment and they're fast. Canadian Tire is about half an hour from my home so I save gas . Also I find there is a lot more one on one service. You are talking directly to the mechanic that is working on your car. In the past I have waited up to 3 hours at Canadian Tire and always left with unanswered questions. Would I go back, definitely.

Write a Comment