By e p on August 18, 2026 Verified by Google

Customer service is horrible. They told me they changed their check depositing procedures a "few weeks ago" with no notification and not even a corporate policy. Just this branch manager refusing to do business with certain individuals. Yes, sounds like discrimination.

By Dan Chernoff on August 7, 2026 Verified by Google

I went in to get assistance resetting a locked out account. They went above and beyond to help resolve the issue.

By Matt Snider on August 19, 2025 Verified by Google

Absolutely love the folks in this office. They are always attentive and ready to help. Whether by appointment or walk-in, they are consistently professional and always go the extra mile to make us feel welcome, needed and the center of their attention. These folks are the best.

By Edina Vi on September 11, 2023 Verified by Google

I went to this location today and they were super friendly and helped me with my issues straightaway. Unfortunately I didn't ask their names but there were a young lady and a young man who were helping me. 9/11/ 2023 around 12:40
I am satisfied with my experience .
Thank you. Edina V.

By Angela Matzke on March 8, 2022 Verified by Google

The absolute worst customer service from any financial service company I have ever experienced. I have been a loyal customer for over two decades but they do not care about their customers anymore!! I used to be able to go into a local branch and speak to a human or call and speak directly to my advisor but I haven't been able to do that in a few years. You can only call the 800 number and after being transferred around 3 or more times and being on hold, then you might finally get to the right department but they won't provide any guidance what-so-ever. I'm not an expert on IRA's, stocks and trading and therefore rely on Fidelity for advise but they are completely useless at this point. They have been charging me high management fees, yet treating me as a do-it-yourself investor. They used to be better but have gone way down hill since I started with them 20+ years ago. There is virtually zero customer service, zero guidance or long range retirement planning assistance. After looking around, I have found way better financial service companies out there that actually give personalized service and value your business, all with lower overall fees and value added services and no additional cost. Don't settle for Fidelity's mediocre at best service - look elsewhere!