By Concerned Citizen on August 4, 2026 Verified by Google

Came in to KeyBank to cash a check I almost got hit by a car on the way there I was telling the bank teller about how many people are driving without insurance and expired plates. I was being very serious about the conversation and she decided to laugh in my face I quickly brushed it off and finished our transaction, but after some time to think and reflect, I realize how disrespected I felt by her laughing and thinking that’s funny that people are breaking the law and I’m trying to be an upstanding citizen. I came back to talk with the manager, Louis, which didn’t help that much but apparently her name is Valerie. It’s a curly haired lady with glasses. She’s very rude and unprofessional. I might even consider canceling my account over this.

By Milen Spasov on June 17, 2026 Verified by Google

I would like to recognize Norma Trinidad at KeyBank for providing outstanding customer service.

I recently had questions and concerns regarding an overdraft situation on my account. Norma took the time to carefully explain how overdrafts work, answered all of my questions, and made sure I fully understood what happened. Most importantly, she provided helpful guidance on how to avoid similar situations in the future.

Norma was professional, patient, knowledgeable, and genuinely interested in helping me. Her excellent service turned a stressful situation into a positive experience. She deserves recognition from the management team for her dedication to customer service and her commitment to helping customers understand their banking options.

Thank you, Norma, for your outstanding support.

By Jessica Salazar on April 6, 2026 Verified by Google

RUN! This is a con place they lure you in. I opened an account promised a promotion in 90 days you get $500 Its all lies a Fraud I reported them to BBB as well. I have proof of all statements to show I should have recieved was I was promised. I even closed my old account with another bank because I was told by an employee their I will get my promotion of $500 for opening an account. I was their with a friend helping to open them an account and I was conned. Worst mistake EVER!!
Also ATM always seem to be down you can't even get your own money when you want it. This place is s con Horrible Run!!! Their are alot of banks around this is NOT were you want to come.

By kyle jones on May 20, 2025 Verified by Google

Making people feel like they are appreciated is what Luis does. It is difficult to find people that actually care about customers nowadays but this man is the exception. I would like to thank him for his genuine concern and making me feel like I matter.

By Adeeb Keys on May 4, 2025 Verified by Google

I’ve banked with KeyBank for a long time This will be the second time that this location drive through ATM has taken my card and not giving it back during a deposit in the drive through the Second time. It also didn’t put my money in my account. So now only did they take a whole day to put the money back in my account. I still haven’t received a card or anything. It’s the first of the month. Like I got a bunch of bills to pay it. It’s super inconvenience at all. I have to say is sorry I told them if I would’ve held their money for a day, they would’ve charged me $60 per day that I held it . Poor customer service they don’t really care At this point, I’m not even For a card. I’m just gonna go get a whole new bank account That’s how irritating this whole process has been