By Jenny Nobile on September 22, 2026 Verified by Google

I have been a regular customer of this UPS Store in La Verne and have used this location many times, which makes today’s experience especially disappointing.

I came in to return two Amazon items and learned that these particular returns required printed labels. I was told the store could print them for a fee, and when I asked about the cost, I was told it would be $3.50 or I could simply print them at home and come back. I said that was fine and that I would do that.

The issue came when I was then told that one of my returns could not be shipped back in the clear bag it arrived in and would need different packaging. I pointed out that the item had actually been shipped to me in that exact bag and showed the original shipping label still attached to it. Instead of simply explaining the policy professionally, the employee shrugged, rolled her eyes, and responded with an attitude.

When I called out the unnecessary attitude, a gentleman came over and asked if he could help. I asked if he was the manager, and he told me he was the owner. I explained that there was clearly a need for customer-service training. At that point, the employee actually responded, in front of the owner, “You gave me attitude first.”

That response pretty much summed up the entire problem.

Customers may misunderstand a policy, question a charge, or ask why packaging that was acceptable for delivery isn’t acceptable for a return. An employee can explain those things politely. Rolling your eyes, becoming defensive, and arguing with a customer is entirely different.

What was most disappointing was that this happened in front of the owner and there was no meaningful attempt to correct the situation or de-escalate it.

Businesses spend a great deal of time and money earning customers and building loyalty. It can take one interaction like this to lose one. After regularly choosing this location, I will not be returning. There are simply too many other places to do business where basic courtesy and professionalism are still considered important.

By WTZONE LLC on July 17, 2026 Verified by Google

This store has always been my favorite, and the owner is genuinely great—he consistently takes good care of customers. The previous team was excellent as well. Unfortunately, my experience with the staff working today was very disappointing. I arrived with seven large boxes to ship via UPS and asked to use the store’s dolly, as I have done before and as is common at UPS locations. There were three female employees; one stated that customers are no longer allowed to use the dolly, and another asked why I needed it, which I felt was an unnecessary and unprofessional question. I then asked to speak with the owner, as we know each other well, but I was told he was on vacation and unavailable by phone. This occurred on Friday, July 16, at approximately 11:20 a.m.

By Kareem Ramadan on June 27, 2026 Verified by Google

I’ve been to quite a few UPS Stores over the years, and I can honestly say the experience at this location is different—and that’s because of Andre.

He’s always friendly, welcoming, and genuinely happy to help. You never feel like you’re just another customer. He takes the time to answer questions, makes the process easy, and always has a great attitude. Customer service like that is hard to find these days.

I’ve been to other UPS Stores where the experience felt rushed and impersonal, but every time I come here, I’m reminded why I keep coming back. Andre sets the tone for the whole place. If you’re looking for great service from someone who truly cares about the people who walk through the door, this is the UPS Store to visit.

By C L on June 16, 2026 Verified by Google

I got to this ups at 5:58 on Mon 6/15/26 and the workers saw me because I parked my car upfront and they were opening the LOCKED door (mind you it’s 5:58) for another customer at the same time. I couldn’t find my tape it had slid under my seat so by the time I taped my last packed it was 6:01. I was able to walk in since the lady was walking out at the same time and the male worker stopped me and said they were closed. I was explaining I was already here i just needed to tape something and if they could help me out but then the blonde girl worker chimed in and said they already shut the system down. The lady JUST walked out? So did you purposely shut it while watching me? Anyways, I then asked when it would be a good time to come. I am a healthcare worker working Mon-Sat and am off at 5:45 everyday. Traffic was good today and my ETA was 5:56 but that’s very rare. The male worker said they’re open on Sundays and I can come then. I just checked right now to see the hours on Sunday and it seems he lied to me to get rid of me. That was very unprofessional. I understand I did walk in 2 mins late but it seems they do lock the doors early anyways ready to refuse service. And you’re telling me you shut down the computers as soon as you saw me walking in or were they lying about that too. But the girl worker seemed in a rush to get to her boyfriends car right at 6:04 so that explains a lot! I understand it was my fault losing my tape but lying to a customer? Very unprofessional team here. I did file a complaint with UPS corporate as well.

By Miranda Rosso on April 24, 2026 Verified by Google

I have been coming to this location for printing and mailing needs for more than 2 years. I went to this ups a couple weeks ago and had a great experience. A woman tried to cut me in line and the manager advocated for me and made sure my spot in line was honored. Unnecessary but appreciated.

However, my trip this time was much different.

I had an attendant help me print some pages via email request. The attendant tried, but communication wasnt clear and the first print attempt wasnt what i asked for. No big deal, things happen, but i told him again what i wanted/how the print should look so we could try again and get it right. I also said id pay for the initial set of prints that came out incorrectly.

The original attendant flagged the manager for help. The manager came over, gathered enough info to understand that the first attempt had gone wrong. Instead of asking more questions, offering to take over the task, or checking in with me to see what my needs were, the manager tried to dismiss me: "Okay well, we'll catch you another time".

I told the manager I'd just wait so the issue could get resolved because i didnt have time to go to a different printing facility. Plus, ive printed the same template/file format at the la verne location a handful of times before, so I know it can/has been done.

His reply was "well then you'll be waiting awhile'. I waited another 20 min before a second attempt print was made. The amount of time i waited doesnt bother me. The attitude that i deserve to wait or give up vs. helping me get the prints i needed was disappointing.

I dont fault the original attendant who had been helping me. And in the end, the store didnt make me pay for the original set of error prints, which I appreciate. I will shop at ups stores still, there just wont be a "next time" at the La Verne store for me.