By Mahmoud Alshanabelh on July 30, 2026 Verified by Google

I had a 3:00 PM appointment and arrived 30 minutes early, hoping I could get started ahead of schedule. Instead, I sat in the lobby for 45 minutes. During that entire time, Joseph never acknowledged me—not even a simple "hello" or update about the delay. I was left wondering if anyone even knew I was there, so I eventually left.
If you make an appointment with Joseph, don't bother showing up early. You might actually be better off arriving 20 minutes late because you'll likely be waiting anyway. Very disappointing customer service and a complete lack of communication.

By Stallions63 on July 7, 2026 Verified by Google

The CSR gal was so professional and understanding. Provided me a Direct Deposit Form specifically for my Social Security Direct Deposits in July and beyond.

By Nicolette R on April 8, 2026 Verified by Google

If I could give this branch 0 stars I would. The young curly haired male banker that worked Saturday the 29th, WORST BANKER IVE EVER DEALT WITH. I made an appointment to become a premier client, I wanted to bring my money and future endeavors to Wells Fargo. My ID was expired, no biggie, I was going to get a new one. He proceeded to tell me everything he possibly could to make sure getting an account there was impossible. Telling me I could try to get an account online. He was talking to me like he was Angry to deal with me, And made me feel like I was an issue not worth his time. New ID in hand, STRAIGHT TOCHASE BANK. They HAPPILY made me a premier client, didn't make me schedule an appointment, took me right away and were THRILLED to have me and my money associated with them. Don't waste your time and be treated like an inferior class of human, Chase won't speak down to you like your unworthy of their service. ESPECIALLY if your looking for a premier account. They couldn't handle establishing a basic checking account, NEVER AGAIN. And I will encourage my family, who are premier clients at Wells Fargo, to switch to Chase also. Worst experience of my life. And that man should be fired. He is a poison to the company and the clients he will surely continue to lose with his awful attitude. If he was trying to make me never come back, he did that to the best of his abilities.

By Jessica Mcgillen on March 22, 2026 Verified by Google

Hanan was incredibly accommodating when I needed urgent notary services. I was in a bind, and she went out of her way to fit me in on short notice. She was warm, welcoming, and genuinely understanding of my situation. It’s rare to come across such thoughtful and attentive customer service—Hanan truly sets the standard. I can’t thank her enough for her kindness.

By Amber Galloway Stephens on November 22, 2025 Verified by Google

I walked in to this branch clueless as to how to do a wireless transfer. Dan, who is a banker, but was behind the counter at the time, stopped all that he was doing to walk me through the wire transfer process on the WF App (which also saves $ vs. an in-person appt with a banker) step-by-step.
He helped verify the information entered, researched the recipient business, double checked my entries, etc. I was so upset having to send a large amount by wire transfer for a debt I didn't even know I had but he made me feel so much more comfortable with the transaction & just in general. Thanks so much for your exceptional assistance, Dan!