By Adam Ames on March 9, 2026 Verified by Google

Not enough employees. They give it half-hearted greeting as if they don't really care. I can understand waiting but the way it was ridiculous

By Jim Hoffman on August 6, 2025 Verified by Google

Only 1 star because there's nothing lower!!!
The absolute worse location this bank operates!
Never enough help and an ATM machine that seems to be out of order more often than it isn't. What a disappointment as a functioning location.
Just tear it down and build more apartments.

By Rachelle Gambor on July 18, 2025 Verified by Google

I love this location it’s so close to everything! This last week Sandy has been helping me with my accounts sorted. She was also very personable and extremely willing to make sure I felt secure in all that I had going on for the day! She was amazing and would definitely recommend this location. Thank you Sandy 🤍

By El Jeffe on April 3, 2025 Verified by Google

Offered an interest free loan to buy a medical device and I was turned down due to excess credit inquiries. That was true, I bought 2 vehicles in the last 4 months and just that week I paid down the loan on the most vehicle purchase to a 45%LTV and refinanced the loan on the lowered principal balance. Each car purchased resulted in 3 inquires on my credit, the refinance added another one.

I’m sitting on a credit rating in the 95 percentile so I pointed out a few things with Eric and he Escalated my application with his boss and promised he’d get back to me with an update.

Crickets, no update other than a letter 11 days later with the official turn down.

Copied from an email I received from Eric Briones, Financial Wellness Consultant.

“I understand, I spoke with my manager, he will be escalating your application. I will reach out to you early next week with an update.”

I’m not upset in the slightest but I do appreciate someone who follows through with what they say they’re going to do.

The worst part of my dealings with Eric was after every single time I spoke to him on the phone he replied “No Worries”. Every. Single. Time.

My wife who was listening in on our conversation, thought that was particularly strange. Definitely far from professional and not what you’d expect in dealing with a Bank.

Maybe if I had been buying a surfboard perhaps.

By Scott H on July 31, 2021 Verified by Google

The manager, Mel, and tellers at this branch are wonderful! We worked with Mel on setting up new joint checking and savings accounts. She was punctual at the scheduled meeting time, walked us through the options expediently, was very friendly and fun to chat with during the process, and got everything set up quickly. There was an issue with their computer system that booted Mel out of the system, and she offered to stay after hours to finish inputting us into the system once it came back online. We told her to wait until the next morning to complete the work since she deserved to go home on time, and she called the next morning to inform us she had completed processing our info into the system. The fact that she offered to stay late and then calling us the next morning with an update says a lot about her work ethic and customer service. Since setting up our account, we have made a handful of deposits and withdrawals in person, and the tellers are very friendly and efficient. It seems that most of the negative reviews here are unreasonable criticism that assume that just because the person goes through the drive-through or walks in they should be served immediately even if there is a line of people in front of them. I have never waited more than 10 minutes at this branch, which is a reasonable amount of time if their are four people in front of me and one teller. This is a great branch, even if you have to wait your turn.