By Ms. S on November 30, 2025 Verified by Google

Do not bank with KeyBank!!

I’m posting this so other customers are aware of how the KeyBank Smoky Hill & Buckley branch and whole company handles deposits and account balances.

I deposited a completely valid check in person at this branch, and the manager, Chris, confirmed that part of the funds would be available immediately. The KeyBank system also showed the funds as available. I relied on that information — as any customer would.

Shortly after, the bank reversed the funds they told me were available, which pushed my account into a negative balance even though I had done nothing wrong. A scheduled payment was then rejected because of the negative balance the bank created.

I contacted the branch right away — before the holiday — and despite the seriousness of the issue, I experienced delays, inconsistent information, and no real urgency to fix a negative balance caused entirely by the bank’s own system change.

Banks should not:

– Mark funds as available and then reverse them
– Cause a customer’s account to go negative because of internal adjustments
– Allow payments to be declined due to issues the bank created
– Delay correcting situations that financially impact their customers

This has created unnecessary stress during a time when customers expect basic accuracy and accountability.

I am now escalating this with KeyBank’s higher departments because customers deserve transparency, consistency, and protection — not surprise reversals and rejected payments caused by the bank.

I hope this review helps others be aware of what can happen at this branch.

By Arthur Katz on January 23, 2025 Verified by Google

I Arthur Katz along with my wife Frances Kay Orona have been members of Key Bank for many years. During these years we have received outstanding service by all, Verna Farrar, Sierra Marley, Zenaida Carley. One individual that has gone above and beyond is Yolanda Mallard. Yolanda is always ready, willing and extremely able to help. We will never be able to thank her enough.
We would like to thank each and everyone one of you and look forward to many more years.
Sincerest Regards,
Arthur And Kay

By Devan Brua on November 2, 2024 Verified by Google

I wanted to take a moment to share my experience at this Key Bank branch. I've been banking with them since January and have consistently been impressed by Yolanda, who has always been warm, responsive, and courteous. However, a recent interaction with the new Branch Manager, Chris Hamby, truly exceeded my expectations. During a crucial time for my small business, Chris stepped in, asked the right questions, and scheduled a follow-up meeting that provided more than just assistance—it provided a solution and peace of mind. His support has allowed me to focus on what matters most: growing my business. Key Bank has shown a level of dedication and service that I greatly appreciate, and I felt compelled to share this positive experience. Thank you, Chris, Yolanda, Anna, and the team, for your outstanding support!

By Christian B on March 7, 2022 Verified by Google

Service here was less than stellar but not horrible. I came in to resolve a banking issue and at first was told to go back home and do it myself online. With a shocked look on my face, I asked the representative if he was not knowledgeable enough in his banking duties to help me. He must have understood my discontent and proceeded to go through my account to figure out the problem I was having. After about an hour we did manage to alleviate some of my concerns.

By Anonymous on September 9, 2019 Verified by Google

This branch is the worst!! I DO NOT RECOMMEND THIS BANK. They are liars and have zero skills. Without our permission added me to my husbands account, when I was trying to open a new account I couldn’t because Yolanda added me to his which shows that I already have an account when I don’t. And when the issue was raised to branch manger Jesus he ponded me off to the Executives, instead of owning up to their mistakes and realize their employer needs training on being honest with the customers. It was an easy fix.I will close our accounts and no longer family and friends will bank here.