By Mine Selim on February 23, 2026 Verified by Google

We had the absolute pleasure of working with Iryna H at David Yurman while selecting rings, and the experience was exceptional from start to finish.

She made what could have been an overwhelming decision feel effortless and enjoyable. Her expertise, attention to detail, and thoughtful guidance helped us confidently choose pieces that we truly love. She listened carefully to what we wanted and offered insights that made the process feel collaborative and special.

What truly sets her apart is her post-purchase care. Iryna continues to check in, ensures everything is perfect, and always welcomes us back with a genuine smile and warmth that feels incredibly personal. That kind of service builds real loyalty.

If you’re visiting David Yurman, we highly recommend asking for Iryna H — she elevates the entire experience.

By Miranda Di Scola on February 15, 2026 Verified by Google

Terrible customer service and rude staff with bad attitudes. Bracelet clasp broke after 3 wears and they blamed us for the damage and said it will cost $200 to fix. Spoke with a condensing tone the entire time.

There is a way to speak to customers and look into problems to see what can be resolved. I suggest investing in this kind of training for your staff in Square One. You just lost a customer.

By Steve K on February 12, 2026 Verified by Google

The quality and customer service from David Yurman is 1 star.

I bought 2 - Box Chain Bracelet with Stainless Steel and Sterling Silver, 2.7mm from them ($300 each) and they both broke within the first few months. When they broke, I didn't realize until it was too late and could not find. I explained the situation to customer support (Muhra) and she didn't offer any goodwill or solutions.

I will not buy from David Yurman ever again.

By Banafsheh Parsa on April 29, 2025 Verified by Google

Designs are unique and beautiful but prices are extremely high. I bought a beautiful necklace anyways because I couldn’t find any similar products in all other jewelry stores.

By Judy Persaud on July 9, 2023 Verified by Google

I have been a loyal customer of David Yurman jewelry for many years now. One of the pieces I purchased had a manufacturers defect in it. I brought it in, hoping David Yurman would stand behind their brand and repair the piece. It happened to be the least expensive item I have purchased over the years, a men’s pendant for my husband. Very disappointing when a company you’ve spent many tens of thousands of dollars with will not recognize a defect in their product where the inlaid stone was set in uneven and has lifted out over 1.5 years from wearing it around you neck. Not, a ring or bracelet that can be subject to impact, an anchor pendant. The only response…..”it is regular wear and tear, so too bad. And by the way, it will cost more to fix it than you paid and it is discontinued.” Well David Yurman, so unfortunate that you have now lost a previously loyal and regular customer over a very poor and ignorant assessment and terrible customer service. The last price I purchased was the women’s gold turquoise pendant with diamond. Enjoy the money as you will never ever see another dollar from me again.