By Bella Say on June 19, 2026 Verified by Google

If I could give 0 star I would . The customer service is getting so bad. I went there and they said to wait 15 mins so I did and then after they said another 15 mins what for??? There's no customer there at all , it was empty. Also feel so unwelcome and waste of time waiting for them just to said another 15 mins. So disappointed.

By Gloria Kh on June 9, 2026 Verified by Google

If I can give a 0 I would 1 star is the least, I purchased a Chatr prepaid annual phone plan in February, since that day I never had mobile data although I contacted them multiple times. I also went to Rogers store and the rep sold me a Chatr sim card. my phone is compatible because I checked that before making a purchase.
Since 2 weeks ago, my network has been down, It's rediculous. Chatr told me that my phone is not compatible and that I should I upgrade it, it's note 20 Ultra!!!!! also if it was incompatible then why was it working this whole time? they just don't have towers to provide network. I will have to dispute this transaction. Please avoid Chatr like a cat avoiding rain......

By sanka fernando on May 19, 2026 Verified by Google

I’ve visited this location multiple times and unfortunately the customer service experience has been consistently disappointing.

Despite the store not appearing particularly busy, I often felt unwelcome. Staff would talk among themselves while serving customers, exchange looks, and the overall atmosphere came across as uncomfortable and unprofessional.

Customer service is a huge part of the experience, especially for a retail/mobile provider location. A more welcoming, attentive, and respectful approach toward customers would make a big difference.

I hope management takes this feedback seriously and improves the customer experience going forward.

By Fel on April 1, 2026 Verified by Google

Sahil the man the legend. Top level service and speed 🔥 Direct and thorough in explaining the different subscriptions Chatr has. 10/10 I will come back and look for him to help me if any problem arises (but I doubt I will have any)

By Mahmoud Alsalim on January 9, 2026 Verified by Google

If I could give it a 0 star I would.Extremely bad customer service lack of skills and being able to work after each customer they say that we have to wait couple minutes never had this issue before in any other store the person that works here is extremely poor service and lazy to work. Chatr get better employees don’t recommend anyone to come here