By livefree261 A on June 11, 2026 Verified by Google PetSmart

I really enjoy shopping at PetSmart. They have a great selection of toys and treats, good sales, and I love that pets are welcome in the store. However, based on my experience, I wouldn't recommend their training classes.
My first class was postponed by a week because they wanted to wait for more participants to join, which I understood. But when the class finally started, it was held right in the middle of a store aisle rather than in a dedicated training space, which made it difficult to focus and learn.
I also specifically asked for advice and support with crate training and overnight crate routines. I was told that they don't teach crate training and that I could put my puppy in the bathroom overnight and remind her not to bark. For many pet owners, that's simply not a realistic solution. I wasn't expecting anyone to force me to crate train, but I was hoping for practical guidance and helpful tips to address the challenges I was having.
What I found confusing was the mixed messaging. PetSmart sells crates and crate-training products throughout the store, yet the training program seemed unwilling to offer advice on how to use them appropriately. Crates can be a useful tool when used responsibly, so it would have been helpful to receive balanced information rather than feeling judged for asking about them.
Overall, I still love PetSmart for their products, sales, and pet-friendly atmosphere. I was just disappointed with the training experience and expected more practical support from a program I paid for.

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By Chunyang Lu on March 16, 2026 Verified by Google PetSmart

They have an interesting collection of tropicalfishes and related accessories for pet lovers. Friendly staff. Allowed me browsing, didn't chase after me to either make purchases right now or leave

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By camelia mitchell on March 15, 2026 Verified by Google PetSmart

went to get my dog groomed and had the best experience ever! i have an anxious little shih tzu and they took such good care of my baby! she hates her face and paws being touched but somehow they still managed to get it done and make my dog look perfectly groomed and stunning! i will for sure being coming back! so beyond grateful for the beautiful work they did on my dog! and all the ladies who work there are so sweet and caring! Teagan was the one who took care of my dog and she did so amazing! :) posted a before and after below!

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By Louise G on March 3, 2026 Verified by Google PetSmart

I ordered cat food from this store on Feb 26/26. Each of the items indicated that they'd arrive in 1-3 days. No indication was marked that it was 1-3 "business" days. I figured they would be here this past Saturday given I live 2 hours away. When the order was placed, I received an email, indicating I would get a tracking number when shipped. Well, on Saturday, still no email with tracking, so I called the store. It was then that I received a tracking number, the girl (very polite) indicated there wasn't shipping by Fed Ex on Sunday, would probably receive it Monday. Monday came, I still hadn't received an email, so I looked up the FedEx number myself. It said the package would arrive Monday am. It didn't, but did arrive in the afternoon. That was a 5 day delivery to ship something 2 hours away!!!
The 3 stars are because all items were shipped, no damage. Actually the rep I spoke with deserves full marks too.
BUT....
There was no indication when I placed the order, that it would arrive in 1-3 business days.
They never emailed a tracking number (and nothing in spam).
It took 5 days from ordering to receiving items that were all marked in stock.
Complete failure!
I have no issue with Pet Smart products, but I will only order from them in the future if I can't find the type of food my kitten likes at another store.
Bottom line, if you order anything plan for a 5 day shipping!

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By April turgeon on February 13, 2026 Verified by Google PetSmart

Love going here! I always find something new for my dog or reptiles or birds. My dog Vader gets groomed here by Chelsea and she is amazing. He's looks and smells so good after!

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By Nikolas on January 2, 2026 Verified by Google PetSmart

Best animal store ever seen . Staf is really helpful even got a gecko their have everything.

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By Be Kind on November 8, 2025 Verified by Google PetSmart

A perfect place or buying fish with variety of choices. The lady who is working in the fish section was super nice and friendly.

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By Emi S on June 23, 2025 Verified by Google PetSmart

I had a very disappointing experience at this location due to the store manager’s unprofessional conduct. When I tried to return an item that didn’t work for my pet, the manager refused to accept the return—despite the fact that the employee who sold it to me clearly said it could be returned if it didn’t agree with my pet.

To my surprise, the manager (Stephane) didn't even consult the store policy. Instead, he simply said, “I’m not returning it,” and walked away. I was shocked by his dismissive attitude.

When I got home, I checked the return policy myself—it clearly stated that the item was returnable. I then brought it to a different location, where the staff were professional, polite, and processed the return without any issue.

If you value customer service and fair treatment, I recommend avoiding this store. It’s unfortunate when a store manager, who should lead by example, fails to follow company policies and treats customers with such disregard.

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By Jacqueline Paul on April 24, 2025 Verified by Google PetSmart

Great location! I find they usually have a lot of stock and i prefer the services here. this is when my dog gets groomed, goes to camp and was trained

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By Gurjeet Singh on March 22, 2025 Verified by Google PetSmart

It was awesome experience i had this store. Staff was amazing and super knowledgeable. We came to adopt two parakeets and staff member did help us with everything from picking our store cage to food. It was my first time buying them ( I wouldn’t be able to if they wouldn’t have helped). My “Kiki” & “MiMi” are having best time at their new home…. Cant wait to come again to buy their food( having pets it not cheap 😓) ….

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By Steve Andrews on March 15, 2025 Verified by Google PetSmart

Our family loves this store. It’s a great place to bring the kids to see the animals. They also have everything you could think of relating to your pets needs.

There is an animal training operation, a place for hair cuts and animal hotel. The prices are a bit less than you would get at the grocery store when it comes to food and there is so much more variety. The store is a bit older but operated very well.

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