By hannah stover on October 10, 2026 Verified by Google

mcdonald’s is known for bad customer service but tonight was the worse i’ve experienced. we pull up to the speaker, the lady answers the mic laughing before taking out order and then asks if we’re using the app, we say yes and she asks if we are picking up and names two different orders. we say no and tell her the code, she says it’s invalid but on our end it says it was received and then cuts us off to tell us to pull to the second window before even receiving our order so we do and then she takes our code and order there. i thought that madness was over but a passenger asked for HONEY, this lady comes back with honey mustard, we repeat that we asked for honey and she goes oh okay, and comes back with HOT MUSTARD.. we go “uh honey?..” and she looks at us like she doesn’t know what honey is and says “we don’t have any” and then gives us our drinks and i got a large mango pineapple smoothie, she gave us a medium so she has to pull us forward and takes 5 minutes to make one smoothie when there’s 1 or 2 other people in the drive through. if she doesn’t get fired she needs a serious sit down on how to do her job.

By Stoney House II on August 27, 2026 Verified by Google

Was taking my daughter to school and she wanted McDonald's, so we pull through the drive thru. There were only 3 cars in the drive thru, pull up and order fairly quickly, but that's when the speed stopped, waiting for almost 10 minutes to get up to the window, sit at the window for another 2 minutes before I even see anyone. The lady hands me my daughter's lemonade that looks like water and says, "I checked the lemonade, it is fine even though it's a little clear" which in my head I'm thinking how is that even possible, but whatever. Get the food start driving around the building and my daughter sounds out from the back seat, "this is water!" so I stop, get out and run it in to get another one. No one is at the counter, so I'm yelling back into the kitchen that I need service, lady walks by, looks right at me then walks away. I yell, "this isn't lemonade!" so she tells the other lady to check the lemonade and I can hear the woman say "I already did!" I was like, eff this, and walked out. One of the worst experiences from a fast food chain I've ever had! Can't wait for the AI robots to take over fast food. I'll never go back to this McDonald's again.

By Farrin Naberayeva on April 29, 2026 Verified by Google

This how much Ice cream I got, it is empty on the inside and just a little in the cup. The manager was the one who assisted us with this and she was extremely rude. I got 5 ice cream cones that look like that, such a waste of money, I would love to get my money back!

By Shirley Madison on April 14, 2026 Verified by Google

McDonald’s has done everything they can to make you feel uninvited when you walk into their new lobby design. We hate it!
A young lady very begrudgingly walked out of the kitchen area to the register without ever acknowledging us, and never smiled. She seemed miserably unhappy. When we got our food, we were so disappointed that our hamburgers and french fries were barely, barely warm. These days, we’re not going to request a replacement with hot food because we don’t want someone to be ticked off because we’re complaining, and spit in our food, or do some other disgusting thing to our food before we get it.

By Tiyanna Wall on October 5, 2025 Verified by Google

This was my first experience at this location and unfortunately I will not be returning. I waited for 20+ minutes for my mobile order. When I got to window I was given a sprite that wasn’t filled all the way. When asked to top off the beverage I was informed they cannot fill it with sprite but could add more ice. I went to eat my fries on my way home and they were lukewarm. My Big Mac was also reaching the colder side. I’m sad this was my experience!! I was excited when I saw the new location!!